Return Policy

Refunds may be granted under the following conditions:

• The product was not delivered due to a verified system error.
• The product received is defective or significantly different from its description.
• A billing error occurred during checkout.
• The request is submitted within the stated return window.

Refund requests must be submitted within:

• 14 calendar days from the date of purchase for digital products.
• 30 calendar days from the date of delivery for physical products.

Requests submitted after these periods may not be eligible for refund.

1. Send an email to [email protected].
2. Include your full name, order number, and purchase date.
3. Provide a clear explanation of the issue.
4. Attach relevant screenshots or documentation, if applicable.

• Proof of purchase from torvanelix.quest.
• Original packaging (for physical goods).
• No signs of misuse, alteration, or intentional damage.
• Compliance with all usage terms stated at the time of purchase.

Refunds will not be issued in the following cases:

• Requests made outside the stated time limits.
• Products already substantially used or consumed.
• Items purchased during special clearance or final sale promotions.
• Issues resulting from incorrect information provided at checkout.